About Colleen Mae

Hi, I’m Colleen Mae—a proud mom, grandmother, and your go-to employee culture coach for creating customer experiences that truly stick.

Born and raised in Northeast Pennsylvania (NEPA), I come from a place where relationships matter and hard work is a way of life. That upbringing shaped everything I believe about service: that people don’t just remember what you do, they remember how you make them feel.

With a rich background in hospitality and leadership, I now help small and women-owned businesses build strong internal cultures that fuel unforgettable customer experiences. I teach teams how to connect—really connect—with the people they serve, and I guide business owners in shaping workplaces where employees feel valued, customers feel seen, and loyalty comes naturally.

If your business is struggling with repeat customers, employee turnover, or service that feels “just okay,” I’m here to help you change that. Because when you invest in your people, your reputation, revenue, and retention all grow with it.